OpsFusion vs xMatters: Self-serve pricing instead of "Request a Demo" for every paid plan
xMatters looks affordable at the entry tier, but every paid plan — including the $9/user Starter tier — requires requesting a demo instead of signing up directly. OpsFusion is always self-serve, no demo required, ever.
No credit card required
How OpsFusion compares
Let the numbers do the talking.
| OpsFusion | xMatters | |
|---|---|---|
| Pricing model | Flat $10/user/month, everything included |
|
| Self-serve signup on paid plans | ||
| No sales call required | Starter and Base both require "Request a Demo" — only the Free tier is self-serve | |
| Setup time | Under an hour | Demo process required before paid setup can begin |
| Notification limits | Unlimited email; 200 combined SMS/voice per user, pooled account-wide | Free tier: no SMS or voice at all, email/push only. Starter: 50 SMS + 10 voice calls/user/month. Base: 100 SMS + 20 voice/month. Unlimited only on custom-priced Advanced |
| Free trial | 30 days, 100 alerts, no credit card | Free tier only (10 users); no time-limited trial of paid features without a demo |
| Contracts | None — cancel anytime | Terms determined during the demo/sales process |
Frequently asked questions
Do I need a demo call to sign up for xMatters?
Yes — every paid xMatters tier, including the $9/user Starter plan, requires 'Request a Demo' instead of self-serve checkout. Only the free tier (10 users) is self-serve. OpsFusion is self-serve for everyone.
Does xMatters limit SMS and voice notifications?
Yes — the free tier has no SMS or voice at all (email/push only), Starter is capped at 50 SMS plus 10 voice calls per user per month, and Base at 100 SMS plus 20 voice per month. Unlimited notifications require the custom-priced Advanced tier. OpsFusion includes unlimited email, plus a shared pool of 200 combined SMS and voice notifications per user across the account.
How much does xMatters cost?
Free for up to 10 users, Starter at $9/user/month, Base at $39/user/month, and custom Advanced pricing through sales — though Starter and Base both require a demo before you can sign up.
Is there a free trial for xMatters paid plans?
No time-limited trial is available for paid features without going through the demo process — only the free tier is available directly.
Simple Pricing. Everything Included.
One price, no tiers, no add-ons. Start your 30-day free trial — no credit card required.
Cancel anytime
- 30-day free trial — 100 alerts included
- Notifications via email, SMS, and voice call
- Unlimited email notifications
- Flexible on-call scheduling for any team size
- Automatic escalation policies
- Usage metrics and full audit log
- REST API + Prometheus integration
- No contracts — cancel anytime
Get your team on call in under an hour
Start a 30-day free trial. 100 alerts included. No credit card, no sales call, no complicated setup.