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OpsFusion

Getting Started

Welcome to OpsFusion! This guide will walk you through the essential steps to set up your on-call alerting system, from account creation to sending your first alert.

OpsFusion helps teams manage on-call schedules and receive alerts efficiently. Follow these steps in order to get your team up and running quickly.

Complete Setup Workflow

Section titled “Complete Setup Workflow”

Follow these steps to fully configure OpsFusion:

1. Create Your Account

Section titled “1. Create Your Account”
  • Sign up with your work email or Google account
  • Set a secure password (8+ characters with uppercase, lowercase, number, special character)
  • Verify your email address (email sign-up only)
  • Create a new account or accept an invitation

Time: 5 minutes

2. Invite Users

Section titled “2. Invite Users”
  • Add colleagues who will participate in on-call rotations
  • Assign roles: Account Owner, Account Admin, Team Admin, or Standard User
  • Manage pending invitations and resend if needed
  • Wait for users to accept invitations

Time: 5 minutes (plus wait time for acceptances)

3. Create Teams

Section titled “3. Create Teams”
  • Organize users by service, department, or region
  • Add team members from your account
  • Create additional teams as needed

Time: 3 minutes per team

4. Setup On-Call Schedules

Section titled “4. Setup On-Call Schedules”
  • Choose rotation type: Daily, Weekly, or Hourly
  • Configure rotation order and team member sequence
  • Define rotation pattern and active periods
  • Add escalation policies for unacknowledged alerts
  • Set up overrides for vacations or shift swaps

Time: 10-15 minutes per schedule

5. Setup Notifications

Section titled “5. Setup Notifications”
  • Verify your phone number for SMS and phone call notifications
  • Configure notification order and timing
  • Test all notification methods
  • Ensure reliable alert delivery

Time: 5-10 minutes

6. Create API Keys

Section titled “6. Create API Keys”
  • Generate API keys for authenticating requests to OpsFusion
  • Assign roles to control key permissions
  • Copy and store keys securely (one-time display only!)
  • Name keys descriptively to identify their purpose

Time: 3 minutes

7. Send Your First Alert

Section titled “7. Send Your First Alert”
  • Choose Standard or Alertmanager format
  • Send a test alert via API
  • Verify the on-call person receives notifications
  • Integrate with your monitoring tools

Time: 5 minutes for test, varies for integration

Prerequisites

Section titled “Prerequisites”

Before you begin, gather:

  • Email addresses - Yours and your team members’
  • Team structure - How you want to organize users (by service, function, or time zone)
  • Rotation requirements - Coverage hours, rotation frequency, team size
  • Monitoring tools - What systems will send alerts to OpsFusion

What Happens After Setup?

Section titled “What Happens After Setup?”

Once configured, OpsFusion will:

  • Rotate on-call assignments automatically based on your schedules
  • Route alerts to the current on-call person when received via API
  • Send notifications via email, SMS, and voice calls
  • Track alert history for all teams
  • Escalate unacknowledged alerts based on your escalation policies

Next Steps

Section titled “Next Steps”

Ready to get started?

New users → Begin with Account Creation

Already have an account? → Jump to:

Ready for API integration? → See API Overview