Billing and Subscription

Learn how to manage your OpsFusion subscription, update billing information, and understand pricing.

Overview

OpsFusion uses a user-based subscription model with monthly billing. All subscription and payment management is handled through Paddle, our trusted merchant of record.

Subscription Model

User-Based Pricing

OpsFusion charges based on the number of users in your account:

• Monthly billing cycle
• Per-user pricing - Pay only for the users you need

Free Trial

Start with a 30-day free trial - no credit card required. Test all features before committing to a subscription.

Usage Limits

Your subscription includes generous usage limits based on your user count:

Alert Limits

• Calculation: Number of users × 1,000 alerts per month
• Example: 10 users = 10,000 alerts per month
• Account-wide: This is the total limit for your entire account, not per user

Notification Limits (SMS/Phone Calls)

• Calculation: Number of users × 200 notifications per month
• Example: 10 users = 2,000 notifications per month
• Account-wide: This is the total limit for your entire account, not per user

Email Notifications

Email notifications are unlimited and don’t count toward your notification limits.

Paddle - Merchant of Record

OpsFusion uses Paddle as our merchant of record for all subscription and payment processing. This means:

• All payment information is securely stored and processed by Paddle
• Payment compliance (PCI-DSS, GDPR, etc.) is handled by Paddle
• Invoices and receipts are generated by Paddle
• Subscription management is done through Paddle’s secure portal

Why Paddle?

Paddle is a trusted payment platform used by thousands of software companies worldwide. Your payment information is never stored on OpsFusion servers, ensuring maximum security.

View Your Subscription

To view your current subscription details:

1. Click on your name in the top-right corner
2. Select Account from the dropdown menu
3. Click on the Billing tile

Here you’ll find:

• Subscription status - Whether your subscription is active, in trial, or requires attention
• Billing email - The email address associated with your Paddle account
• Subscribed services - Your current plan and active features

Manage Your Subscription

Subscription management tasks are handled through Paddle’s customer portal:

Update License Quantity

To change the number of users on your subscription:

1. Click Options - then select Update Subscription
2. Adjust the user count and click Preview Changes
3. Confirm the changes to subscription then click Submit Changes

Immediate Charge for Increases

If you increase your user count during an existing billing month, you will be immediately charged for the additional licenses for the remainder of the current billing period.

Decreases

When decreasing your user count, the change will be reflected in your next billing cycle. No refund is issued for the current period.

Access Paddle Portal

1. Click Options - then select one of the options
   • View Payment History
   • Change Payment Method
   • Cancel Subscription
2. Click Billing Portal to be directed to Paddle

What You Can Do in Paddle Portal

Through Paddle’s portal, you can:

• Update payment methods - Add or change credit cards
• View billing history - Access all past invoices and receipts
• Download invoices - Get PDF copies for your records
• Update billing information - Change billing address or company details
• Cancel subscription - End your subscription if needed

Secure Payment Updates

All payment information is entered directly into Paddle’s secure portal. OpsFusion never sees or stores your credit card details.

Understand Your Invoice

Invoices are generated by Paddle and include:

• Subscription charges - Monthly fee based on user count
• User count - Number of active users in your account
• Billing period - The month being billed
• Tax - Applicable sales tax/VAT based on your location
• Payment method - Last 4 digits of payment card used

All invoices are available in the Paddle portal and sent to your email address.

Accessing Invoices

All invoices are available for download as PDF in the Paddle portal. You can access past invoices at any time.

Monitor Your Usage

Track your alert and notification usage to ensure you stay within your subscription limits.

For detailed usage metrics and analytics:

• View Usage Metrics for comprehensive dashboards
• Track alerts and notifications by team, type, and month
• Monitor trends and identify usage patterns

Troubleshooting

Payment failed?

• Access Paddle portal and verify your payment method is valid
• Check with your bank for any blocks on the transaction
• Update your payment information in Paddle and retry
• Check for email from Paddle with specific payment error details

Can’t access Paddle portal?

• Verify you’re using the email address associated with your OpsFusion account
• Check your spam folder for Paddle portal access emails
• Contact support@opsfusion.cloud for assistance

Questions about usage limits?

• View detailed metrics in Usage Metrics
• Contact support@opsfusion.cloud to discuss increasing limits

Support

For billing questions or issues:

• Email support@opsfusion.cloud
• Include your Account ID in all correspondence

For Paddle-specific payment issues:

• Access the Paddle portal for payment management
• Contact Paddle support through their portal if needed