Mute Notifications

During a major outage, the same problem often triggers alert after alert while your team is already working the fix. Muting a team stops the repeat paging without stopping the record.

What Muting Does

When a team is muted:

• New and existing alerts for that team stop sending notifications and escalations.
• Alerts still arrive and are still recorded — nothing is lost.
• You are assigned as the alert owner for new alerts raised while the mute is active.
• Suppressed notifications are written to each alert’s timeline as muteEmail, muteSms, or mutePhone entries, so you can see afterwards exactly what would have been sent.

Muting is per team

A mute applies to one team. Other teams continue to receive notifications and escalations normally.

Mute Duration

A mute is set for a fixed length of time and expires on its own.

• Minimum: 5 minutes
• Maximum: 24 hours

The mute automatically lifts when the time expires — there is no way to leave a team muted indefinitely by accident. You can also unmute manually at any time before expiry.

Muting stops escalation too

Muting suppresses escalations as well as notifications. If nobody is actively working the problem, a muted team means nobody gets paged at all. Mute when the team is already engaged, not as a way to quiet an alert you intend to come back to later.

Mute a Team

1. Navigate to the team you want to mute
2. Open the mute control
3. Set the mute length in hours and minutes (between 5 minutes and 24 hours)
4. Confirm

The remaining mute time is displayed as a countdown while the mute is active.

Unmute a Team

You can end a mute early at any time. Once unmuted, notifications and escalations resume immediately for both new and existing alerts.

Who Muted, and When

Every mute and unmute is recorded:

• The team record stores which user set the mute.
• The action is written to your account’s audit log as team-mute-add or team-mute-remove.

This means “why didn’t we get paged?” always has a traceable answer. See Audit Logs.

What’s Next?

• Alert Lifecycle — how the timeline records suppressed notifications
• Audit Logs — the full record of who changed what
• Setup On-Call Schedules — escalation policies