Notify a Team

You don’t need a monitoring tool to use OpsFusion. Notify Team raises an alert and pages the on-call person directly from the app — no API integration, no webhook configuration, no custom tooling.

This is useful when:

• You’re setting up OpsFusion and want to confirm the on-call rotation actually reaches someone
• A problem was reported by a human — a customer email, a support ticket, someone walking over to your desk — rather than by a monitoring system
• You need to page a different team about something they own
• You haven’t connected a monitoring tool yet, or don’t have one

Raise an Alert

1. Go to the Teams page
2. Click Notify Team
3. Complete the form:
   • Team to Notify — the team whose on-call schedule should be paged
   • Severity — Sev 1 (critical), Sev 2 (high), or Sev 3 (medium/low)
   • Notification Title — a short summary of the problem
   • Notification Description — the detail the responder needs
4. Click Notify Team

The alert is created immediately and follows the team’s normal on-call logic.

What Happens Next

An alert raised this way is identical to one sent by a monitoring tool. It uses the same endpoint as the API, so it behaves exactly the same way:

• OpsFusion looks up who is currently on-call for that team
• The recipient is notified according to their own notification order — email, SMS, and phone call with their configured delays
• If nobody acknowledges, the team’s escalation policy fires
• The alert appears in the team’s alert list with a full timeline
• It can be acknowledged or closed the same ways — in the app, by replying to the SMS, or by pressing a digit during the call

Testing your setup

Notify Team is the fastest way to verify a new on-call configuration end to end. Set up a schedule, add your notification devices, then send yourself a Sev 3 and confirm it arrives on every channel you configured — no API key or integration required.

Field Reference

Field	Required	Notes
Team to Notify	Yes	Any team in your account
Severity	Yes	Sev 1 (critical), Sev 2 (high), Sev 3 (medium/low)
Notification Title	Yes	Keep it short — this is what appears in the SMS and call
Notification Description	Yes	The detail a responder needs to act

What’s Next?

• Alert Lifecycle — statuses, acknowledgement, and the alert timeline
• Setup Notifications — configure how you’re contacted
• Send Alerts — automate alerting from a monitoring tool
• Integrations — setup guides for specific monitoring tools